Shipping & Returns

Shipping:

  • $8 flat-rate US shipping or $25 flat-rate Canada shipping.
  • Orders are processed and shipped out typically within 3 business days.
  • All orders will arrive in approximately 6-8 business days from date of order.  
  • We do not process or ship orders on weekends or holidays.
  • FREE local pickup is available (in Rockville at either location).

Returns (When returning an item, please take note of the following as we remain firm on our return policy with all of our customers):

  • Please notify us at help@theredraccoon.com before returning any merchandise.
  • Returns must be post marked within 30 (thirty) days of the date you receive your shipment.
  • Returns must be received in original, unused condition with tags ATTACHED and a copy of or the original invoice included. **If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
  • Accessory items and sale & promotional items are NOT returnable, they are final sale.
  • Store credit is issued on the date we receive your returned item(s) from you. You are notified via email that store credit has been issued, along with instructions on how to redeem it. It will be located behind “Coupon" under Payment Method on the Checkout page.
  • ANY ITEMS REJECTED FOR A RETURN WILL REQUIRE A RESHIPPING FEE. IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.
  • DEFECTIVE OR DAMAGED MERCHANDISE: Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund.
  • Due to order volume & the high risk of sellouts we ARE NOT ABLE TO process exchanges. 
  • Shipping charges (original and return) are the customer’s responsibility.
  • Please MAIL returns to: 
    The Red Raccoon, LLC.
    8805 E US HWY 36
    Rockville, IN 47872
    765-344-1537
  • Please fill out the form below to initiate your return (if eligible):