RETURNS & EXCHANGES
When returning an item, please take note of the following as we remain firm on our return policy with all of our customers.
Shipping is non-refundable and is the shipping costs are the responsibility of the customer when returning an item.
Store credit will be issued, no exceptions. We do not offer refunds. Store credit does not expire.
Returns must be post marked within 10 days of the date you receive the shipment. Any returns postmarked after ten days will be rejected, and the customer will be responsible to pay a reshipping fee to receive the merchandise back.
We do not process exchanges.
Accessory Sales are Final and are Non-Refundable.
Orders placed between Dec 2 - Dec 24th will be eligible for returns until December 31st. Returns must be postmarked by December 31st.
DEFECTIVE OR DAMAGED MERCHANDISE
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund.
• Please notify us before returning any merchandise.
• Returns must be post marked within 10 (ten) days of the date you receive your shipment.
• Returns must be received in original, unused condition with tags ATTACHED and a copy of or the original invoice included.
**If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
• Store credit is issued on the date we receive your returned item(s) from you. You are notified via email that store credit has been issued, along with instructions on how to redeem it. It will be located behind “Coupon" under Payment Method on the Checkout page.
ANY ITEMS REJECTED FOR A RETURN WILL REQUIRE A RESHIPPING FEE. IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.
Due to order volume & the high risk of sellouts we ARE NOT ABLE TO process exchanges.
Please MAIL returns to:
The Red Raccoon, LLC.
8805 E US HWY 36
Rockville, IN 47872
The Red Raccoon, LLC
Prices & policies are subject to change without notice.